Milwaukee Chef and Blogger for OnMilwaukee.com, Jason Gorman, discusses how customers need to speak up if they aren’t satisfied with their dining experience.
This week I’d like to pose a question: When dining out, if there is something you don’t care for, do you tell your server? Do you give the restaurant a chance to reconcile the situation?
It can be even more frustrating when people say something when they have already paid and are walking out the door. For the restaurant, it’s too late to fix. I think if more people spoke up and gave the restaurant a chance to save the experience they will try to – at least the good ones will.
Every time I read a negative customer feedback about a restaurant online a lot of them come across spiteful and as though they are trying prevent any future patrons from having the same fate they experienced. But it’s really counterproductive.
Speak up sincerely when you’re not happy; hopefully they’ll care. And you won’t have to post an anonymous negative review online in the safety from confrontation at home.
The market is too competitive for restaurants to disregard your satisfaction, and if they do, rest assured they won’t last long.
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