Milwaukee Chef and Blogger for OnMilwaukee.com, Jason Gorman, discusses how customers need to speak up if they aren’t satisfied with their dining experience.
This week I’d like to pose a question: When dining out, if there is something you don’t care for, do you tell your server? Do you give the restaurant a chance to reconcile the situation?
It can be even more frustrating when people say something when they have already paid and are walking out the door. For the restaurant, it’s too late to fix. I think if more people spoke up and gave the restaurant a chance to save the experience they will try to – at least the good ones will.
Every time I read a negative customer feedback about a restaurant online a lot of them come across spiteful and as though they are trying prevent any future patrons from having the same fate they experienced. But it’s really counterproductive.
Speak up sincerely when you’re not happy; hopefully they’ll care. And you won’t have to post an anonymous negative review online in the safety from confrontation at home.
The market is too competitive for restaurants to disregard your satisfaction, and if they do, rest assured they won’t last long.
S09 E01 – B&E’s Tree’s maple syrup, Wisco Pop’s soda, and Kickapoo Coffee’s latte art throwdown.
S08 E13 – Kyle and Jessica take on the Bayview of Milwaukee in a day of great food and cocktails.
S08 E12 – Wisconsin Foodie visits Spain with Jessica and Karen Bell to see and taste all it has to offer.
S08 E11 – We explore Organic Valley at the Kickapoo Country Fair and All Seasons Farm and watch Organic Valley turn their milk into butter.
S08 E10 – We explore the world of perch at UW-Milwaukee School of Freshwater Science and at Wendt’s Fish Fry.
S08 E09 – We celebrate Native American culture at Indian Summer and then are treated to a traditional musky meal made with wild rice.
S08 E08 – It’s all things cheese at Cheesetopia where we check out a bunch of cheeses and then profile LaClare Farms and their amazing goat cheeses.
S08 E07 – Stoney Acres Farm hosts a pizza night with ingredients right from their farm.
S08 E06 – In this episode, we join George Bregar at Company Brewing as he makes a pale ale with fresh, locally sourced hops. Then we celebrate Oktoberfest with Deb and Dan Carey of New Glarus Brewing.
Wisconsin Foodie is organizing Cheesemaker tours this Spring/Summer and we’d like you to join us.